Computer problem causes food stamp delays across state - WNCT

Computer problem causes food stamp delays across state

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MOUNT OLIVE, N.C. -

Frustration is building for many people in our state who haven't gotten their food stamps on time.

Several people have called 9 On Your Side complaining about the delay, including 31-year-old Shayla Anderson of Wayne County, who says she hasn't received her benefits for the last two months.

The implementation of a new computer system is to blame for some of these problems, said Lori Walston, public information officer for the North Carolina Department of Health and Human Services. 

In the long run, the new software program will improve the customer experience, said Walston. But right now, employees have to manually entering thousands of cases into the new system, a cumbersome process leading to food stamp delays across the state, according to WRAL-TV, 9 On Your Side's CBS affiliate in Raleigh.

"A lot of people depend on EBT benefits to feed their families, and they need to get up to date with the system or try to find a better way to handle their system," said Anderson.

Health officials are not sure how soon people will start receiving their food stamps again. They say it depends on what county they live in.

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