Pet owners in Greenville are finally getting their medical records back after a vet office closed its doors for good.
It's a story you only saw on 9.
The Greenville Veterinary Hospital shut down unexpectedly in January.
Frustrated pet owners told 9 On Your Side their animals' medical records were still locked inside and they couldn't get a hold of the owner, Dr. Dennis Johnson.
In the past few days, those same pet owners have called and emailed us with some good news. They say they finally are getting their medical records back in the mail.
9 On Your Side's repeated attempts to contact Dr. Johnson have not been returned.
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Ever since the Greenville Veterinary Hospital shut down unexpectedly, pet owners have been frustrated.
They say their animal's medical records are still locked inside.
"We just want our medical records," said pet owner, Jimmy Smith.
It's a simple request. And now loyal clients say they're having to pay the price for someone else's financial troubles.
"We went to another vet. They said we would have to have another office visit plus another rabies shot, which he had just had one. I guess if we can't get his records then we're going to have to incur the cost of another office visit plus a rabies shot," said Smith.
Owner, Dr. Dennis Johnson, filed for bankruptcy this past August.
The NC Board of Veterinary Medicine says you do have a right to your pet's medical records. But there's nothing in the statute that gives a time frame or says it's illegal for a vet not to release your records.
Veterinarians are required to keep those records for at least three years.
The board says if you are a pet owner and you don't get your medical records, start developing a paper trail. Send letters with certified return requests and keep a record of your phone calls to the vet. That way you can have documents to back up a formal complaint.
In the past few years the board has received 13 formal complaints involving Dr. Johnson. Two of those cases are pending.
9 on your side tried to call Dr. Johnson at his Fayetteville practice but he did not return our calls.
If you feel like you've been wronged by your vet in some way and would like to make a formal complaint to the board go to: http://www.ncvmb.org/