Credit card problems cost south Tampa restaurant - WNCT

Credit card problems cost south Tampa restaurant

Posted: Updated:

Luigi's Italian Restaurant on Gandy Blvd. in Tampa is popular with locals and has a loyal following. But that loyalty was tested recently, when more than 800 customers were charged for their meal twice.

Manager Charlie Dunn said the problem started back in December when he noticed the restaurant hadn't received two days worth of credit card payments. The amount totally $2000, so he called their credit card processor, Chase Paymentech.

"That night we asked for the money to be transferred to us, and somehow they recharged sales all the way back to February 2012," said Dunn.

Luigi's ended up with an extra $23,000 in its bank account. Money Dunn was eager to return to customers.

"Some customers understand there's computer problems and are very nice about it," Dunn said,"And obviously, other customers who have monetary issues were extremely upset and wanted their money back right away."

Dunn expected Chase to correct the problem immediately. Instead, he said he never heard back from his local representative. Then he was notified Chase charged the restaurant $3,000 to process the payments back to customers, and only some of the transactions were corrected.

"My number one priority is making sure all of my customers are taken care of," said Dunn.

After months of frustration, Dunn reached out to Newschannel 8's consumer unit, 8 On Your Side. After a few phone calls, Chase media relations representative Edward Kozmor agreed to look into the problem. Four days later, Dunn got a call from Chase, letting him know the customers would be refunded, and so would the $3000 processing fee.

"It had an immediate impact. They called me probably two hours after you got in touch with them," Dunn said. "Hopefully it also helps us get back in the good graces of our customers."

Dunn said he plans on switching to a different credit card company once this problem is completely taken care of.

  • NewsMore>>

  • Avalanche sweeps down Everest, killing at least 12

    Avalanche sweeps down Everest, killing at least 12

    Friday, April 18 2014 9:11 AM EDT2014-04-18 13:11:28 GMT
    An avalanche swept the slopes of Mount Everest on Friday along a route used to ascend the world's highest peak, killing at least six Nepalese guides and leaving nine more missing, officials said.
    An avalanche swept down a climbing route on Mount Everest early Friday, killing at least 12 Nepalese guides and leaving three missing in the deadliest disaster on the world's highest peak.
  • Ukraine insurgents reject call to quit buildings

    Ukraine insurgents reject call to quit buildings

    Friday, April 18 2014 9:11 AM EDT2014-04-18 13:11:21 GMT
    Pro-Russian militiamen who control government buildings in eastern Ukraine are showing no sign of relenting despite a deal between Moscow and Kiev.
    Dashing hopes of progress raised by a diplomatic deal in Geneva, pro-Russian insurgents who have occupied government buildings in more than 10 Ukrainian cities said Friday they will not leave them until the country's...
  • Doomed ferry's sharp turn, slow evacuation probed

    Doomed ferry's sharp turn, slow evacuation probed

    Friday, April 18 2014 9:01 AM EDT2014-04-18 13:01:33 GMT
    Rescuers scrambled to find hundreds of ferry passengers still missing Friday and feared dead, as fresh questions emerged about whether quicker action by the captain of the doomed ship could have saved lives.
    The investigation into South Korea's ferry disaster focused on the sharp turn it took just before it began listing and on the possibility that a quicker evacuation order by the captain could have saved lives, officials...
Powered by WorldNow

3221 South Evans Street
Greenville N.C. 27834

Telephone: 252.355.8500
Fax: 252.355.8568

Can't find something?
Powered by WorldNow
All content © Copyright 2000 - 2014 Media General Communications Holdings, LLC. A Media General Company.