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Enrollment extension a relief as technical issues persist

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Jason Bailey, right, signs up for health insurance at the Blue Cross and Blue Shield store in Cary. Jason Bailey, right, signs up for health insurance at the Blue Cross and Blue Shield store in Cary.
CARY, N.C. -

The Obama administration has extended the deadline to enroll in health insurance due to continued computer problems that plague the site.

The deadline was set for Monday, but the administration announced that it had extended it through Tuesday.

The news of the extension was a relief for some who have continued to struggle with enrollment problems.

After six days without success, Jason Bailey finally went to the Blue Cross and Blue Shield store in Cary to re-enroll for health insurance and add his wife.

"It's just not working. The last screen is not confirming my plan," Bailey said of his attempts.

But once enrolled, Bailey said he's looking forward to paying a little less for coverage. He said his wife will also have a plan after being uninsured.

"It looks like I will be eligible for some credits, so that was something I was looking at," Bailey said. "So it will be a little cheaper."

BCBS said enrollment online should take between 20 minutes to an hour. But the last-minute rush to beat the deadline is causing more delays and frustration.

Sales agent John Ryan said many customers are seeing the site time out because of the increased traffic.

"Because traffic has increased, they're not able to get enrolled or get online to log in," Ryan said.

While the delay will help relieve some of the stress of having to enroll today, it is the latest in a series of pushed-back deadlines and delays that have marked the rollout of the health care law. Still, Ryan said the majority of people he has encountered have been happy with the health care law.

"I would say about 20 percent of people we have dealt with have said it's a hardship, but the majority of people are happy with the new changes," Ryan said,

That's the case for Bailey, who said -- with subsidies -- he and his wife can cut their premium in half.

"Roughly I am going to save about $400 dollars [per month]," Bailey said.

Blue Cross said that if a customer does not qualify for a subsidy, they can avoid the Healthcare.gov delays by enrolling on the BCBS website.

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