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DPAC agrees to offer refund, exchange after 'Mormon' outcry

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DURHAM, N.C. -

The Durham Performing Arts Center is offering refunds or a ticket exchange to people who were unable to make Wednesday and Thursday's performances, WNCN has confirmed.

Dave Brown of Raleigh, who had tickets to the performance, told WNCN on Twitter that he was offered a refund or a ticket to "The Book of Mormon" when it returns for the 2015-16 season.

A man answering the phone at DPAC Friday confirmed that an email had been sent to ticket holders for the Wednesday and Thursday performances. He refused to say what the email detailed.

However, a WNCN viewer shared a copy of the email. In that note, DPAC states:

"As you may already be aware, we are sold out for the remainder of the engagement, and therefore we are unable to exchange unused tickets into another performance. Since Thursday's performance of ‘The Book of Mormon' could not be rescheduled, the show performed as planned."

The email went on to say DPAC would offer a refund or the same seats when the show returns in the 2015-16 season.

DPAC General Manager Bob Klaus did not respond to an email seeking comment.

Only about 500 people were in attendance Wednesday night for what had been a the sold-out performance at the 2,700-seat facility. The performance was held again Thursday night.

According to DPAC's weather policy on its website, "Please note that refunds are not issued if the show is performed as scheduled."

Mallorie Lynch, ticketing supervisor for DPAC, said in an email Thursday that DPAC would contact people this week about options.

Tickets for Wednesday's performance ranged between $55 and $125, plus fees. DPAC said it could not let people trade their tickets for a later performance because all shows are sold out.

The decision not to cancel the performance and issue a refund infuriated many theater-goers. It also came as the Duke-North Carolina game was postponed Wednesday and as Gov. Pat McCrory urged North Carolinians to stay off the roads.

DPAC said touring Broadway productions do not cancel shows, regardless of "local weather or road conditions."

But last month, Atlanta's Fox Theatre canceled the Jan. 28 and 29 performances of "The Book of Mormon" after Georgia's governor declared a State of Emergency. To accommodate those affected by the cancellation, Fox Theatre added another performance.

According to Broadway.com, while it is "extremely rare that a show will cancel performances due to weather," it is the discretion of the show's producers to cancel the performance.

"We will only be able to refund your tickets because of bad weather if the producers of the show make the decision to cancel your performance. Otherwise, no refunds will be possible," the website says.

In Raleigh, Wednesday's scheduled production of "Les Miserables" at Memorial Auditorium at the Duke Energy Center for the Performing Arts was canceled and Thursday's performance was canceled as well. The N.C. Theatre announced that a Feb. 17 date would be added.

"The Book of Mormon" runs through Feb. 23 at DPAC.

 

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