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New computer system causing student transcript problems - Greenville, NC | News | Weather | Sports - WNCT.com

New computer system causing student transcript problems

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CHOCOWINITY, N.C. - A new online system meant to streamline things like grades and transcripts has become a major headache for school leaders and students across our state.

The online program known as PowerSchool is an electronic grade book that replaced NC Wise at all North Carolina schools this year and was supposed to make things easier. But after using it for one semester, teachers and students say the program is still riddled with problems.

For example, administrators say it often freezes or loses data, or simply doesn't yet have the capabilities to track student progress or discipline reports like the old program could do. This produces inaccuracies when calculating GPAs, transcripts, class rank or student athlete eligibility.

It’s also causing problems for seniors applying for college or scholarship money.

"It was kind of hard meeting the deadlines with not being able to get my class rank or GPA….so maybe losing out on some scholarship money, not being able to put them in as soon as I wanted to,” explained John McCormick, a senior at Southside High School in Beaufort County.

NC Department of Public Instruction officials announced last week they've solved about half of the issues created by the new system so far. But they acknowledge more problems could arise in the near future.

So Southside High School Principal Dale Cole is working to alert colleges of the issue. 

“What we tried to do was reach out to colleges,” he says. “We would write letters, we would make phone calls…They don't want to get left out and not be able to enter the college of their choice because of something that was no fault of their own."

Cole says most UNC-system schools have been understanding of the transcript issues, and many of his teachers - despite their current frustrations - seem optimistic for a time when the glitches are gone.

Until then, he's asking parents for patience.

“I know that's tough and I know that can be frustrating,” Cole says. “And when you run across an issue, please give us a call and work with us and we will get it solved."

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