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Non-emergency calls tie up 911 lines - Greenville, NC | News | Weather | Sports - WNCT.com

Non-emergency calls tie up 911 lines

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GREENVILLE, N.C. - In the case of an emergency, when you call 911, the first voice you hear in a dispatcher.

They're the calming voice on the other end of the line.

This week is National Telecommunication Week and law enforcement office's around the nation are honoring the heroes behind the scenes.

The Greenville Police Department gets hundreds of calls every day and dispatchers work tirelessly to get officers to the scene as quickly as possible.

Yet, when people call 911 for non-emergencies, for instance with parking and towing questions or complaints, those calls take time away from other potentially life-threatening emergencies.

"911 should remain open for true emergency calls for services,” said GPD lead telecommunicator, Diane Johnson. “If the 911 lines are tied up when there is an emergency, it prolongs the response getting the citizen needing the emergency service the response they need from law enforcement."

When to call 911:
- An instance involves
immediate threat to a person or property, such as attacks or gunshots.
- An instance that involves a fire, car accident with injuries, or medical emergency.
- A crime in progress
- To report an impaired driver
- A serious crime that just occurred


When to call a non-emergency number:
- Reporting a previous crime with or without a suspect
- Loud party, loud neighbor complaint
- Known drug use
- Animal control request
- Continuous crime issues or crimes that are not in-progress


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