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Equinix, Inc. Shares Voice of the Customer Success and Strategies at Confirmit Community Conference


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Global Interconnection and Data Center Company Utilizes Customer Feedback to Drive Business Results

New York, NY and Oslo, Norway and London, UK (PRWEB) September 03, 2014

Gaining customer insights from around the world is a challenge. Making those insights immediately accessible and actionable in an information-driven world makes the leader of any customer experience program a hero. On September 25 at the 2014 Confirmit Community Conference (CCC) in San Francisco, Lisa Nakano, director of global customer experience, Equinix Inc., will explain how her team did just that. Her revenue and retention team at Equinix, the global interconnection and data center provider, used Confirmits technology to identify an at-risk customer, rectify the situation, and not only saved the account, but secured a new five-year contract.

Nakano will present how her team has unsurpassed visibility into its customer base - more than 4,500 - with Confirmits technology, and demonstrate how that knowledge has impacted company success and growth. In the most dramatic example, its closed-loop alerting system enabled Nakanos team to take immediate action and resolve a customers pains.

Community Conference: Shining a Light on the Customer Heroes

Under the theme Be a Hero, CCC14 San Francisco will bring together industry experts, as well as Voice of the Customer (VoC) and Market Research (MR) leaders, to inspire new thinking and generate innovative ideas to boost the success of Customer Experience, Employee Engagement and MR programs around the world. Nakano will be joined by executives and thought leaders from AIG, NetApp, Siemens Building Technologies, Sony Mobile Communications, Forrester Research, Inc., and Research Now to share insights on the latest trends in VoC and MR.

Our customers do an amazing job every day to better understand their customers and drive positive change within their organization, said Henning Hansen, President and CEO, Confirmit. Equinix offers a great example of how Confirmit helps its clients leverage customer feedback to drive business and improve the customer experience. We know Lisas story will inspire many other Confirmit Community Conference attendees and were excited to hear more about the learnings and insights shell be sharing in San Francisco next month.

I can speak for the entire Equinix team when I say that were a very customer-focused organization, its part of our culture, said Lisa Nakano, director of global customer experience, Equinix. Our employees want to do the right thing and help our customers create seamless global business experiences, and Confirmit helps us to that.

CCC14 San Francisco is the culmination of Confirmits 2014 global roadshow, which also traveled to Orlando, Oslo, Norway; and London, UK.

For more information, please view Equinixs Voice of the Customer case study.


About Confirmit
Confirmit is the worlds leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit http://www.confirmit.com for more information.

For the original version on PRWeb visit: http://www.prweb.com/releases/2014/08/prweb12133564.htm

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