CenturyLink phone outage in Beaufort County creates hours of silence


CenturyLink phone services in Beaufort County, along with several other areas in Eastern North Carolina, went silent on Friday for a few hours.

This issue was first brought to 9 On Your Side’s attention by the Beaufort County Sheriff’s Office, who thought the outage would affect 911 communications. They sent out an alternative number for people to call. 

Now, the Sheriff’s Office says the outage did not affect 911 communications after all.

They said the only facilities impacted were administrative offices. Municipal buildings and small business in Washington were also affected by this widespread outage. 

CenturyLink told 9OYS if an outage ever impacts 911 communications, they have an internal technical support group that handles the incident.

They also would have to notify the Federal Communications Commission. 

It is unclear how many people were affected by Thursday’s outage. However, the problem was resolved around 2 p.m.

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