Planning ahead usually pays off. That’s why the Monday after the “Something In The Water” music festival, Rickita Wheeler decided to book a hotel room for next year.
“So I was able to look online and found a hotel and they had the dates available, so I said ‘Well we don’t know if that’s the date yet but let’s go ahead and reserve it just in case,” explained Rickita.
She booked two rooms at the Quality Inn at the Oceanfront for four nights at an average of $129 per room a night. Rickita received a confirmation email for the rooms shared the documents with 10 On Your Side.
The hotel is on 7th and Atlantic, just a few blocks from the main stage for the festival.
The very next day she went online and noticed the price of her reservation had changed significantly. Each room was about $700 more a night than she initially booked it for.
“I was floored. I was like, ‘OK this, this not right,’” said Rickita.
The confirmation numbers are exactly the same on the reservation paperwork. The price is the only difference, and it’s a big one.
She said she never received an email or any sort of notification about the price change. She just happened to notice it as she checked over her reservation the next day.
Rickita says she called the hotel and the corporate offices to ask what happened, hoping it was all a mistake. She’s been calling for more than a week now and hasn’t received any answers.
We also reached out Choice Hotels Corporate offices to gain clarity on the situation and have not heard back.
“I just think at this point they’re taking advantage of us, and it’s not appreciated at all,” Rickita said.
Rickita says as much as she wants to go to the festival next year, she won’t keep the rooms if the price stays at the changed, increased rate.
“The festival itself was so successful and I would love to be there, but $800, $900 a night for a room I’m just not paying that at all.”