UPDATE: 9-1-1 service restored for AT&T Mobile users in Jacksonville



UPDATE: The City of Jacksonville Public Safety Department says everyone should now be able to call 9-1-1, after a problem prevented some AT&T Mobile users from being able to reach 9-1-1 on Tuesday.

Jacksonville Public Safety officials said a nationwide problem affecting AT&T Mobile systems and users early Tuesday morning caused some Jacksonville-area AT&T Mobile users to be unable to call 9-1-1 for emergency services, but AT&T has since fixed that problem.


According to the City of Jacksonville Public Safety Department, some AT&T Mobile customers “have lost the ability to call 9-1-1 for emergency services.”

City officials said if you can’t call 9-1-1 in the Jacksonville area and you need emergency help, call the Jacksonville Public Safety Administrative Line at 910-455-4000.

AT&T said its crews are working to fix this problem as soon as possible.

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