BBB warns consumers about paperless ticket scams for upcoming football season

Consumer Watch

GREENVILLE, N.C. (WNCT) – Professional and college football is set to kick off in September, Better Business Bureau of Eastern North Carolina has tips on how fans can avoid paperless ticket scams. 

Mallory Wojciechowski, president, and CEO of BBB says, “People are excited about seeing their teams in person this year making them more eager than ever to purchase tickets. It is important for consumers to be aware of the most common ways that scammers have been taking advantage of paperless tickets including “selling” tickets, receiving payment, and then sending fake ticket emails or sending links that lead to getting personal and credit card information.”

BBB offers the following tip to avoid paperless scams:

  • Consider Your Source. Try your best to purchase the tickets from the venue/team or the online third party that they are using (i.e. Ticketmaster). When going on other websites, be sure to know the difference between a professional ticket broker (a legitimate and accredited reseller), a ticket scalper (an unregulated and unlicensed ticket seller), and a scammer selling fraudulent tickets.
  • Read the fine print. Understand the terms and conditions and refund policy of the ticket seller. It is also important to note that in some cases, venues are only accepting paperless tickets. If that is the case, purchasing a hard copy ticket should be a red flag that it may not be legitimate. Also, sellers should disclose seat numbers and reference a seating chart. If tickets are not available immediately, sellers should state an exact date and time when they will be shipped or ready for pickup.
  • Exercise Caution When Opening Emails. Paperless tickets often get delivered via email. Be sure to only open emails from a legitimate ticket seller and hover over the links before clicking on them to see a destination URL. 
  • Use Payment Methods That Come with Protection. Use a credit card, so you have some recourse if the tickets are not as promised. Debit cards, wire transfer or cash transactions are risky; if the tickets are fraudulent, you won’t be able to get your money back.

For more tips and information from the Better Business Bureau click here.

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